The person who is allowing a trusted party to take control of their PC remotely chooses “Request Assistance.” They will then be prompted to enter the security code the person giving assistance generated earlier. Once that person signs in, they will receive a security code which expires in ten minutes.
The person giving assistance chooses “Provide Assistance.” At this point, that person will have to sign in to their Microsoft account. A new window should open up asking if you want to “Provide Assistance” or “Request Assistance.” To open the Quick Assist app, navigate to “Start -> Windows Accessories -> Quick Assist.” Alternatively, type “Quick Assist” in the search box on the taskbar and select “Quick Assist” from the results. The method for opening the app is the same for both parties however, different steps need to be taken once the app is running. In order for Quick Assist to work, both parties must open the app. If you are running Windows 7 or 8, refer to the instructions below. Note: in order to use Quick Assist, both parties must be running Windows 10. This just means that no one can remotely connect to a computer and hijack control whenever they want. The Quick Assist app (and the older Remote Desktop app) requires both parties to consent to the connection. In addition to troubleshooting, that person can also change settings, check for malware, install software, or anything else. It allows a person to remotely control another person’s computer to assist them in solving problems. Joking aside, the Quick Assist app can be incredibly useful. Why Would You Need to Remotely Access a PC? You’ll still be able to use the older Remote Desktop tool, which is also included in Windows 10. If you’re using Windows 7 or 8, don’t fret.
For Quick Assist to work, both parties must be running Windows 10. So you can help out Nana without ever having to leave the comfort of your couch. Luckily, Microsoft has included a feature in Windows 10 called “Quick Assist.” This tool allows one person to remotely control another person’s Windows 10 PC over the Internet.
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